Refund policy

ROUTIINE

Website: https://routiine.shop
Country: United States

Address:
8181 NW 14th St
Doral, FL 33126
United States

Email: info@routiine.shop

Contact: https://routiine.shop/pages/contact

30-Day Easy Returns

At ROUTIINE, we're committed to providing premium wellness essentials you'll love. If you're not completely satisfied with your purchase, we're here to make the return process simple and hassle-free.

Return Policy Overview

Return Window

You may return eligible items within 30 days from the date your order is delivered.

Item Condition

Returned items must be:

Unused
In their original condition
Returned in the original packaging
Include all accessories and documentation (if applicable)
Be free from signs of wear, damage, or misuse

Easy Returns

Our customer support team will guide you through every step of the return process to make it as simple as possible.

Return Costs

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, we will provide a replacement or full refund at no additional cost to you.

Change of Mind

If you wish to return an item because you've changed your mind, you will be responsible for the return shipping costs. Original shipping charges are non-refundable.

How to Return an Item

Step 1 – Contact Us

Email us at info@routiine.shop with your order number and the reason for your return.

Step 2 – Receive Return Instructions

Our support team will review your request and provide detailed return instructions.

Step 3 – Package Your Item

Securely pack the item in its original packaging, including any accessories or documentation.

Step 4 – Ship Your Return

Send your package using the shipping method provided in your return instructions.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the approval status.

Approved refunds are processed back to your original payment method within 7 business days.

Please note that your financial institution may require additional processing time before the refund appears in your account.

Exchanges

If you'd like to exchange an item or received the wrong product, please contact our support team. We'll be happy to assist you whenever an exchange is available.

Non-Returnable Items

For hygiene and safety reasons, certain personal care and wellness products cannot be returned once they have been opened, used, or removed from their original sealed packaging.

This may include products such as: